This page describes the connection terms of the programmes: Internet Basic, Internet Premium+, Internet Gigabit.
These services are available in the following locations:
- Bratislava – Petržalka (ISPER Gigabit is available only in this location)
- Bratislava – Rača
- Bratislava – Ružinov
- Bratislava – Vrakuňa (Podunajské Biskupice, Dolné Hony, Medzijarky)
- The Hamikovo and Hviezdne bývanie projects, Chorvátsky Grob (Hrudky) and Kvetoslavov (Karolínum) have Internet Premium as the highest programme
How the service is set up:
- Contact us to check availability at your address.
- Arrange the exact date and time of the installation at your home with our operators.
- During the installation our technician sets up a cable connection to your flat. If you already have your own cabling in the flat, we can use it.
- The last point of our network, i.e. the end of the installation, is the terminal device (modem) at your place. You connect your own computers, phones and other devices to the internet through it. The modem remains our property after the installation and must be returned when the connection agreement ends.
- The installation is completed by testing the new internet connection and signing the Connection Agreement and the Installation Report.
- Nothing is paid during the installation. All installation fees are included in the first invoice together with the service fee.
- A 7-day trial period applies after the installation. If you are not satisfied with the service, let us know within 7 days of the installation that you are ending the contract in the trial period. In that case you pay neither the monthly fee nor the installation fee.
How to cancel the service:
- The notice period is 1 month. With a commitment, notice can be given only after the commitment period ends; otherwise the contractual penalty set by the contract applies.
- Notice must be given in writing – by letter or e-mail – or in person at our office.
- The notice period starts on the first day of the month following the notice.
- The service ends on the last day the contract is valid.
In accordance with Regulation (EU) 2015/2120 we provide the following information:
Speed parameters:
Internet Basic:
50 / 50 Mbps (maximum and advertised speed)
15 / 15 Mbps (minimum speed)
35 / 35 Mbps (normally available speed)
Internet Standard:
100 / 100 Mbps (maximum and advertised speed)
35 / 35 Mbps (minimum speed)
70 / 70 Mbps (normally available speed)
Internet Premium:
350 / 350 Mbps (maximum and advertised speed)
100 / 100 Mbps (minimum speed)
250 / 250 Mbps (normally available speed)
Internet Premium+:
500 / 500 Mbps (maximum and advertised speed)
150 / 150 Mbps (minimum speed)
350 / 350 Mbps (normally available speed)
Internet Gigabit:
1000 / 1000 Mbps (maximum and advertised speed)
300 / 300 Mbps (minimum speed)
700 / 700 Mbps (normally available speed)
Impact of limitations on the end user:
We do not apply a FUP (Fair Use Policy) to any of the programmes
Traffic management measures (net neutrality)
The provider applies traffic management measures only to the extent necessary to preserve the security and integrity of the network, to prevent network congestion or to comply with legal obligations. These measures are reasonable, transparent and non-discriminatory and are not applied longer than necessary. The measures do not affect users' privacy or the protection of their personal data.
Declaration of user rights
Right to open internet: In accordance with Article 3(1) of Regulation (EU) 2015/2120, the subscriber has the right to access and distribute information and content, use and provide applications and services, and use terminal equipment of their choice. When providing internet access services, the provider treats all traffic equally, without discrimination, restriction or interference, and irrespective of the sender and receiver, the content accessed or distributed, the applications or services used or provided, or the terminal equipment used.
